Complaints Procedure

Friends Legal is a trading name of Parabis Scotland Limited, a company incorporated in Scotland (registered No: SC482354) whose registered office address is 5th Floor, The Centrum Building, 38 Queen Street, Glasgow G1 3DX (“Parabis Scotland”).

Friends Legal is regulated by The Law Society of Scotland whose professional rules can be accessed on

Terms & Conditions

By accessing and viewing this website you accept and agree to the following terms:

Other than as restricted by law, Parabis Scotland accepts no responsibility for any loss or damage of whatever nature arising in any way out of the use of or inability to use this website, or from any errors or omissions in information contained in the website.

Parabis Scotland reserves the right to alter, suspend or discontinue any part of this website or the services provided through it, including access to it.

Copyright and other intellectual property rights in the contents of this website, including any brands, logos and marks contained in the website belong to Parabis Law LLP or its licensors and licensees, including Parabis Scotland.

None of the content or material available from this website, where permission is granted for downloading and/or circulation or otherwise, may be used for commercial purposes. You are permitted to download and store, on a temporary basis, any of the contents of this website provided this is solely to view the contents. You are forbidden from permanently copying, storing or in any way re-distributing the contents of this website except for the content made specifically available for downloads such as publications. Content of that type may be downloaded only for personal use or circulation within your business. The access, downloading and/or use by any person of anything available from this website is entirely at the users own risk.

Any links to other websites provided by this website have been included for convenience only and Parabis Scotland accepts no responsibility or liability for the contents of, or any loss or damage caused or alleged to be caused by or in connection with use or reliance on the content of any linked website. The inclusion of any link does not imply an endorsement by Parabis Scotland of the linked website.

We will take every care to ensure that the material displayed on this website is correct, but it is made available for information only, and no representation is given as to its quality, accuracy, fitness for purpose, or usefulness. In particular, the materials on this website do not give specific legal advice, should not be relied on as doing so, are not a substitute for specific advice relevant to the particular circumstances and they do not create a contractual or solicitor client relationship between Parabis Scotland and the users of the website.

Parabis Scotland will only use any personal data collected during use of this website in accordance with existing UK data protection legislation and any terms of engagement letter issued to you as a Parabis Scotland client.

Financial Services

Parabis Scotland is not authorised by the Financial Conduct Authority. The Law Society of Scotland is our designated professional body for the purposes of the Financial Services and Markets Act 2000 and licensing the carrying on of certain regulated activities, as defined by the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001, as amended. We are licensed by the Law Society of Scotland to carry on incidental financial business, so that we may carry on insurance mediation activity, which is broadly the advising on and administration of insurance contracts. If, after you have brought any issue or complaint to our attention, you remain unhappy with any relevant insurance mediation advice we have given, you should raise your concerns with The Scottish Legal Complaints Commission, The Stamp Office, 10-14 Waterloo Place, Edinburgh EH1 3 EG (see this link for online details:


Parabis Scotland has Professional Indemnity Insurance of £20,000,000 any one claim which includes Professional Indemnity Insurance under The Law Society of Scotland Master Policy Number 947Y031750. We are also covered by The Scottish Solicitors Guarantee Fund.

Quality of Service

Our goal is to provide clients with consistently excellent advice of the utmost quality, but any client not satisfied with our service or a bill of costs should notify the matter immediately to the person carrying out their work, and to Mr. Anthony J. O’Malley, Client Relations Manager. A copy of our Complaints Policy is available to any client on request. If we and a client cannot reach a solution together, that client can complain to The Scottish Legal Complaints Commission, The Stamp Office, 10-14 Waterloo Place, Edinburgh EH1 3 EG (see this link for online details:

Equality & Diversity

We are committed to promoting and implementing best practice in equality, diversity and inclusion as employers, as providers of legal services, as purchasers of goods and services and in our wider role in society.

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